Submit a complaint
For an issue after an order, creating a support ticket is the direct way to share the details with our team.
Create a ticketResolution Center & Complaints
We are here for order, refund, seller communication, payment, or delivery issues. Create a support ticket so our team can review your case.
Resolution guide
Find guidance about order issues, delivery, refunds, and communication with a seller.
Browse answersSafe shopping
Review practical tips for protecting your account and following your marketplace transactions.
View the guideHow we review a complaint
-
Request review
When your request reaches us, we review the details and related order information.
-
Check the details
Relevant listing, order, and platform messages are checked where available.
-
Ask for information
If clarification is needed, we may ask the parties involved for more information.
-
Share the outcome
After review, our team follows up through the support ticket with the next steps or outcome.
Have a complaint? We are ready to help.
Create a support ticket and include the relevant order details so we can review your issue.
Help Center & FAQs
I have a problem with my order. What should I do?
Open the relevant order details and review the delivery information. If the issue is not resolved, create a support ticket and include your order number and a clear description. Keep related communication on the platform when available.
The product I purchased does not work. Can I request a refund?
Cancellation and refund eligibility depends on the item, its delivery status, the listing terms, and applicable rules. Create a support ticket with the order details and describe the problem; our team will review it under the relevant terms.
How long does it take to resolve a complaint?
Review time depends on the issue and whether additional information is needed from the parties involved. We will follow up through your support ticket if more details are required; check the ticket for updates.